Specimen Collection

Personalized Customer Service

Our company is known for our drug test collection site service and for personalized customer service — we treat our customers as we want to be treated with satisfaction guaranteed. Just ask our clients!!! We personally greet you on the telephone and use no impersonal automated telephone attendant. Our staff is always accessible to provide assistance at any level. The ReliaLab Test Specialists (RLT) team has implemented and/or managed nationwide drug free workplace programs for more than 15 years. RLT provides all of the knowledge and experience to provide regulatory compliance and give you confidence in your program. Our personalized attention to service offers greater flexibility to set up the program to SAVE YOU TIME! We are well suited to partner with companies having multiple locations spread throughout the country. Multiple location management requires a more personalized service in order to maintain as much consistency and uniformity as possible.

Specimen Collection Site Management

ReliaLab Test manages over 15,000 specimen collection site clinics throughout the country. We will customize and match the location of your facility to a nearby collection site. We can either set up accounts with your existing collection sites or locate a closer collection site. Give us an opportunity to see how we can SAVE YOUR EMPLOYEES TIME! We make all arrangements to locate convenient sites for each facility location, instruct collection site staff on proper procedures, provide collection supplies and communicate via fax and personal phone calls. We take responsibility for handling any and all issues regarding the collection of samples. If Post Accident Collections are necessary, ReliaLab Test has an after-hours person on call to locate a site or provide assistance in performing all after hours specimen collections. The same office number can be used 24 hours a day, 7 days a week to connect to the on-call staff

Expert Specimen Collection of Samples

Specimen collections will be performed by qualified individuals who perform collections in accordance with 49 CFR Part 40, as amended. We will be happy to answer any questions that collection sites have. In the event a collector error occurs, which results in a fatal flaw, we will insure that error correction training occurs within 30 days of the date we are notified of the error (in accordance with CFR 49 Part 40 Subpart C Paragraph 40.35). Drug test collections are available at fixed sites or on-site. Let us know how we can help you.

SAMHSA Certified Laboratory Testing

We will locate and setup the highest quality laboratory with rapid turnaround time that meets your needs. Our affiliate SAMHSA laboratory is the “gold” standard. Our partner affiliate is a lab which is federally certified by SAMHSA which is the Substance Abuse and Mental Health Services Administration (formerly NIDA, National Institute on Drug Abuse). For federal testing and many state drug testing programs, only a SAMHSA laboratory is permitted. Since the MRO can have no financial interest in a laboratory according to 49 CFR Part 40, we do not own a laboratory or have any financial interest but subcontract with them as required by federal regulations.

AAMRO Certified Medical Review Officers

Global Medical Review Services, Charlton Owensby, MD  is our MRO. All urine and hair test samples for drug free workplace our tested at our partnered SAMHSA certified lab.

Using a Medical Review Officer (MRO) to review and interpret a drug test result protects you, as the employer, from making decisions regarding an employee’s claim that his or her drug test result was caused by a medication or medical treatment. It also keeps you from having to deal with the complicated issues related to the release or disclosure of private employee medical information. Our MROs contact donors to determine if there is a legitimate medical explanation for a positive drug test result. If there is a legitimate medical explanation, the MRO will then obtain verification of a valid prescription or recent medical treatment. Once the verification is complete, then the MRO will release the drug test result to the employer as negative. The Department of Transportation (DOT) requires MRO review on every federal drug test result and we highly recommend that you have your non-DOT results reviewed by an MRO as well.

Breath Alcohol Testing (BAT)

ReliaLab Test provides both fixed site and on-site breath alcohol testing throughout the country. RLT ensures performance of breath alcohol tests by qualified providers who have received Breath Alcohol Technician (BAT) or Screening Test Technician (STT) training and who conduct breath alcohol tests in compliance with 49 CFR Part 40, as amended and use an Evidential Breath Testing (EBT) device or an Alcohol Screening Device (ASD) approved by the National Highway Traffic Safety Administration (NHTSA) and appearing on the Conforming Products List (CPL) published by NHTSA/USDOT. All of our customer service representatives are qualified and trained Breath Alcohol Technicians (BATs).

Complete Random Program Specimen Collection Management

ReliaLab Test random selection program utilizes a statistically valid computer generated random selection process which randomly selects from a designated employee pool. ReliaLab Test, as an independent third party administrator of your random selection process, assures you and your employees that the selection procedures are fair and equitable. This process meets all regulatory requirements. Selections will be automatically generated at required time increments. The employees selected are cross-referenced with our testing activity database. We may notify you of the need for additional selections in order to maintain compliance in situations where an employee was selected but not tested. This safeguard may be necessary to determine why the test was not performed. Depending on the circumstances, future selection rates may require modification to maintain certain required testing rates. If you’re a customer with ReliaLab Test you never charge for Random Selections.

Electronic Results Reporting

We offer a number of ways to send you results. Since each program is customized to your needs, we can send results to multiple locations if requested (e.g. regional office and corporate office). All positives are called immediately by our MRO to your designated representative. We have a computer download in effect to immediately access results from the laboratory as soon as they are available, which allows us to provide immediate turn around as soon as results are available from the laboratory. We can ALSO give you FREE login access to our Drug Test Network program. Call us today to find out how this works!

Post Accident Drug Test Specimen Collection Management

Under DOT rules in a post- accident situation, a breath alcohol test should be performed within 2 hours (up to 8 hours maximum), and a drug test performed within 32 hours of the accident. If necessary you can call our office (24 hours a day 7 days a week) to access the after-hours Post Accident Service. We will identify and set up any urine specimen collection and/or breath alcohol test sites 24/7 for post accident and reasonable suspicion testing. We will contract with hospitals or other facilities that are open 24 hours a day 7 days a week to provide a drug test collection or breath alcohol test at any time of the day or night in a post-accident or reasonable suspicion situation. In addition, we will also contract with companies that provide nationwide third-party collections throughout the country at any time of the day or night.

Customized Billing

Our invoices are easy to verify – one charge for collection, lab, and MRO. The invoices are straightforward, clear and easy to review! No hidden charges! Many clients prefer to have invoices sorted by location so that each of your locations can be sent a separate invoice, or we can send a cumulative invoice to the corporate office with charges broken down by location. An invoice detailed report is always included and type of service broken down by location. If you have unique ways in which you would like to have your invoice sorted, let us know. To take advantage of our drug test specimen collection site services and our great customer service, be sure to connect with us today.

DOT Physicals

Coming soon in 2025 at our Nashville, TN location and Nationwide.