Refund Policy

Updated April, 2026

Effective Date: January 1, 2026
Please read this Refund Policy carefully before completing your purchase. By placing an order with ReliaLabTest, you acknowledge that you have read, understood, and agreed to the terms below.

1. All Sales Are Final

ALL SALES ARE FINAL. RELIALABTEST DOES NOT OFFER REFUNDS, RETURNS, OR EXCHANGES UNDER ANY CIRCUMSTANCES.

Drug and alcohol testing services are considered rendered upon the issuance of a test authorization. Because authorizations are generated and delivered electronically at the time of purchase, the service is fulfilled at that moment regardless of whether you proceed to a collection site.

2. Why We Cannot Issue Refunds

The nature of our services creates several conditions that make refunds impractical and inequitable:

  • Test authorizations are generated immediately upon payment and delivered electronically to the email address you provided
  • Upon issuance, your authorization is registered with our laboratory partners (Quest Diagnostics or Labcorp) and a collection slot is effectively reserved within their network
  • The cost of laboratory processing, authorization generation, and third-party coordination is incurred at the time of purchase
  • Authorizations cannot be "un-issued" or recalled once delivered

3. Non-Refundable Circumstances

The following situations do not qualify for a refund under any condition:

  • Failure to appear at a collection site before the authorization expires
  • Ordering the wrong test type or panel
  • Selecting a collection location that is inconvenient or unavailable to you
  • Change of mind after purchase
  • No longer needing the test (for example, if employment falls through or a legal matter is resolved)
  • Inability to locate a collection site within your area
  • Failure to bring valid government-issued photo identification to the collection site
  • Being turned away from a collection site due to failure to follow collection procedures
  • Providing an incorrect or inaccessible email address at checkout, resulting in non-delivery of your authorization
  • Technical issues on your device or with your email provider that prevent receipt of your authorization

4. Replacement Authorizations

While refunds are not available, ReliaLabTest may, at its sole and absolute discretion, issue a one-time replacement authorization in limited circumstances. A replacement authorization is not a refund and has no cash value. It allows you to complete your original test order at a collection site within a new validity window.

Replacement authorizations:

  • Are reviewed and approved on a case-by-case basis
  • Are not guaranteed and may be denied for any reason or no reason
  • May be issued as a drug test authorization, drug screening voucher, or passport order
  • Are subject to an expiration date and may not be extended
  • Are non-transferable and may only be used by the originally named donor
  • Are a one-time courtesy; subsequent requests for the same order will not be considered

To request a replacement authorization, contact our support team at 615-332-8838 with your order number and a brief explanation of your situation.

5. Authorization Expiration

All test authorizations carry a stated validity period noted at the time of purchase and in your confirmation email. It is your responsibility to complete your test within the stated window. Expired authorizations are forfeited without refund and are not eligible for replacement or extension. ReliaLabTest is not responsible for reminding you of upcoming expiration dates.

6. Email Delivery Issues

Test authorizations are delivered electronically to the email address entered at checkout. Electronic delivery to the provided address constitutes full and complete fulfillment of your order. If you do not receive your authorization, please check your spam or junk folder before contacting support. ReliaLabTest is not liable for non-delivery caused by an incorrect email address, email filtering, spam blocking, or server issues beyond our control. Non-delivery due to any of these factors does not qualify for a refund.

7. Chargebacks & Disputes

By completing a purchase, you agree not to initiate a chargeback or payment dispute with your bank or card issuer for any order in which a test authorization was issued and delivered. Initiating a chargeback after receiving a valid authorization constitutes a breach of our Terms of Use and this Refund Policy.

In response to any chargeback, ReliaLabTest reserves the right to:

  • Contest the dispute and submit proof of delivery and your agreement to this policy
  • Immediately void or cancel the associated test authorization
  • Permanently restrict your ability to place future orders
  • Pursue recovery of costs and fees associated with the dispute process

8. Third-Party Collection Sites

ReliaLabTest coordinates testing services through third-party collection facilities in the Quest Diagnostics and Labcorp networks, as well as other accredited providers. We do not control the operations, staffing, hours, or availability of these facilities. Delays, closures, or issues experienced at a collection site are outside our control and do not qualify for a refund.

9. Employer & Third-Party Ordered Tests

If your test was ordered and paid for by an employer or third party on your behalf, refund eligibility is determined solely by that ordering party's agreement with ReliaLabTest. Individual donors have no refund rights with respect to employer-ordered tests.

10. Contact Us

If you have questions about your order or would like to inquire about a replacement authorization, please reach out to our team: